Refund policy

100% Satisfaction Guaranteed — 30-Day Money-Back Guarantee

We stand behind our products. If you're not completely satisfied with a WEIDER product you bought on weider.com, contact us within 30 days of delivery and we'll refund the full purchase price of that product. Opened products are covered.

How to request a refund

  1. Email online@weider.com within 30 days of your delivery date. Include your order number and the product you're returning.
  2. We'll reply with a Return Authorization Number (RMA) and a prepaid return shipping label.
  3. Send the product back using that label. Opened or unopened is fine.
  4. When your return arrives, we'll refund the full product purchase price to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post it.

What's covered

  • Products bought directly on weider.com. Purchases from Amazon or other retailers are covered by that seller's return policy.
  • One-time purchases and Subscribe & Save orders. For a subscription, the guarantee applies to each delivery, within 30 days of that delivery.
  • Return shipping is free: we provide the prepaid label.
  • Original shipping charges, if you paid any, are not refunded.
  • Gift cards are not refundable.

Damaged, defective or wrong items
Please check your order when it arrives. If anything is damaged, defective or not what you ordered, email online@weider.com within 30 days of delivery and we'll replace it or refund it, including any shipping you paid.

Exchanges
To exchange a product, request a refund as described above and place a new order for the item you want.

Questions
Email online@weider.com or call 1-800-435-3948.